Privacy Policy

Our shopping cart will create a cookie on your computer, this cookie only stores the items in your basket and no other personal information.

Once your order is complete this cookie is destroyed.

You can also destroy the cookie by clicking the Empty Basket link on the veiw basket page.

We never share any of your details with any third party.


Your personal information

The first time you shop on our site you will be asked to provide us with your address and delivery information, you will also be asked to provide an email address and password.

Your email address will be used as your login/username and for your order confirmation.

This information is stored in our database so that next time you shop on our site you can quickly log in rather than filling in your details each time.

The only information you are required to provide each time you shop are your credit card details, but it is not yet possible to pay by creditcard..

You can rest assured that we shall never pass your personal details on to any third party.


All rights including copyright in the content of these Queenfan web pages including all web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, database, software and all other material on this web site are owned or controlled by Queenfan and its affiliates, or their content and technology providers.

All rights reserved.

We make regular checks to ensure that other websites have not used our product images without permission.

We grant permission to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with Queenfan or using this web site for individual non-commercial use.

Any other use of materials on this web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of Queenfan is strictly prohibited.


We aim to ship all items within one to three working days of receiving your order, though we cannot guarantee this (Dutch regulations allow the supplier thirty days to dispatch goods).

We try to keep as much as possible in stock, if an item is out of stock we will notify you by email.

We will send you an email to confirm your order has been received.

Once your order has been processed you will be notified by email on its dispatch.

Price and availability information displayed on the Queenfan web site are subject to change without notice.

Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.


We have made it easy for overseas customers to view the prices of our products in a number of currencies.

We ship goods to customers all over the world.

To change your currency just click on the appropriate flag.

Exchange rates are checked and updated regularly.

Although the site will display in an alternative currency your order will come to us as euro.


Our shopping cart will calculate your shipping costs which will be added to your grand total.

Certain overseas customers will be contacted by email and advised of shipping charges.

Once you confirm these costs your order will then be dispatched.

If we are unable to fulfil all items within your order, we are likely to reduce the shipping cost when we process your order.

Stock mistake It is possible that i can make a mistake with the stock.

When you bought an item who is in stock, but later i find out i haven't the item anymore.

And you have paid it already, i will full refund you as soon as possible.

When i have made a mistake with the price, i can cancel the order and refund you the price you have paid for it.

I am not responsible for some mistakes i can make.

You will always be refunded.